My 78 year old client in Tulsa asked why her keypad beeps at 3am, and it hit me that we skip the simplest fix
She called me out to her house on Tuesday after three nights of waking up to that chirp, and I walked in ready to swap the whole panel. Turns out her cat had been sleeping against the motion sensor in the hallway, and I stood there feeling dumb for not asking one basic question over the phone. How do you all handle the "it beeps at night" calls, do you ask about pets and curtains first or just roll a truck and figure it out on site?