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Unpopular opinion: I see too many guys skip the final walkthrough with the homeowner.
I've been installing for 12 years and I think it's a huge mistake. Last month, I took over a job from another company where the client had no idea how to arm their system or use the app. The installer just handed them the keypad and left. It creates callbacks and makes us all look bad. I always block 30 minutes at the end to go over every feature, test a sensor with them, and answer questions. Do you think this step is worth the extra time, or is a quick demo enough?
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riley8609d agoMost Upvoted
Honestly, that story about just handing over the keypad is wild, and @verac40 has the right reaction. Tbh, skipping the walkthrough is just lazy and hurts the whole trade. It's not a quick demo, you need to actually make sure they can use the thing you just put in their house. I've seen so many angry calls because someone set off their alarm by accident and had no clue how to turn it off. Taking that extra half hour to teach them saves everyone a huge headache later.
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