I Called The Four-Day Workweek A Slackers Dream Until My Team Tried It For 3 Months
Back in 2021 I was managing a small support team at a software company in Austin and our CEO floated the idea of a four-day week pilot. I thought it was a joke, like who actually gets their work done in four days when we were already drowning in tickets. My team of six was handling around 400 tickets a week and I figured cutting a day would just push everything into Friday chaos. But we ran the pilot for three months anyway, and I tracked every metric I could. Tickets closed per person went up 11 percent, and our average response time actually dropped from 6 hours to 4. Two people told me they stopped dreading Mondays, and one guy finally took his kid to soccer practice on a Wednesday. I still don't think it works for every job, like my brother's plumbing crew can't just skip a day of emergency calls. But I was wrong about it being lazy, and now I'm curious if anyone else has seen a short week actually help instead of hurt.