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Just realized I was handling client feedback all wrong for years
I've been a project manager for about 8 years, and my old method was to take every single piece of client feedback, good or bad, and send it directly to the whole team in a giant weekly email. I thought transparency was key. Last month, on a big website redesign for a law firm in Boston, I tried something new. I started filtering the feedback first, grouping similar points, and then having a quick 15 minute call with just the designers and devs to talk it through. The difference was insane. The team stopped feeling attacked by every little comment and actually started solving problems faster. We cut down on miscommunication emails by like 70%. Has anyone else made a simple switch in how they pass along info that totally changed the team's mood?
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schmidt.willow29d ago
Honestly, that sounds like basic management 101 though.
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