My old manager's 10 minute rule at the Omaha office and how I use it now

Hannah Young · 2026-10-23T11:35:03.95316+00:00

I worked at a claims office on Farnam Street in Omaha and my manager would not let us send any email to a client until it sat for 10 minutes after we typed it, she said it kept the angry ones from going out half baked. I thought it was a waste of time until I fired off a reply to a vendor at 4:55pm on a Friday and it cost the team a $2,300 account because I read his question backwards. Now I draft everything and come back to it, so what small dumb rule from an old boss actually stuck with you?

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My old manager's 10 minute rule at the Omaha office and how I use it now | Anonymous Work Confessions - Rigidtalk