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A customer at a Phoenix condo asked if I could 'just pull the dent out' of her fridge door, and it got me thinking about how I quote jobs
She honestly thought a dented fridge door panel was a quick pop back into shape, but that panel is foam filled and a new one runs $340 plus freight. I used to lowball quotes on stuff like this just to land the call, then eat the difference when the real number came in at double. Now I write the range up front and let them decide, but it still stings when they go quiet. How do you all handle the sticker shock conversation when the part costs more than the unit is worth?
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