That customer in Scottsdale who offered me a beer mid-fix

I was swapping out a control board on a fridge, and the homeowner just slid a cold one onto the floor next to my toolbox. He said, 'You look like you need this more than I do.' It was a simple act, but it reminded me that a lot of this job is about the human connection, not just the wires and parts. What's the nicest thing a client has done for you while you were on a job?

2 comments

2 Comments

grant.luna7d agoTop Commenter

Honestly, that line about "human connection, not just the wires" really hits home. Tbh the nicest thing is when a client actually listens and learns. I had this older lady ask me to explain every step while I fixed her disposal, and she was just so thankful to understand. It felt like I was helping her feel less scared of her own house, not just doing a chore. That kind of respect for your time and skill beats a free drink any day.

robin3967d ago

My buddy who does HVAC had a similar thing last winter. He was replacing a thermostat for this couple, and the husband followed him around asking why each wire went to a certain terminal. My friend spent an extra twenty minutes just drawing a little diagram on a notepad. The guy sent a photo of that drawing a month later when the wife was worried about the fan not turning on, and they fixed it themselves. He said it made him feel like a teacher, not just a repair guy.