My shop's new repair log system is eating into my wrench time

My boss made us start filling out a super detailed form for every bike we work on. It's adding like an extra 10 minutes per job, which adds up fast. How do you keep up with admin tasks without falling behind on repairs?

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3 Comments

patel.jennifer6mo ago

Our shop switched to digital check-ins last year and it kills me. The tablet form has like 20 steps, takes a solid 15 minutes just to log a simple flat fix. Customers end up waiting way longer now.

6

casey_gonzalez6mo ago

20 steps for a flat fix? @patel.jennifer, that's crazy. Who designed a system that takes 15 minutes for something so simple? It should be quick, not a paperwork marathon. Customers hate waiting, and this just makes it worse. Digital check-ins are supposed to help, but this sounds like a step backwards.

6

brianb196mo ago

Sounds like they built a government form instead of a check-in. What's next, needing a physics degree to order lunch?

6