Debate: should we push back on customers who want creosote logs instead of a real sweep?

Seth Schmidt · 2026-09-04T21:25:05.472515+00:00

Last month in Dayton I had a guy wave me off at the door, said his neighbor swore by those chemical creosote logs and he didn't need me scraping his flue. I told him those logs don't remove glazed creosote, they just mask it, but he shut the door on me. Two weeks later his neighbor called me out for a smoky draft and I found a 1/4 inch buildup blocking the liner. Do we have a duty to argue harder upfront, or is it on the homeowner once we warn them?

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Debate: should we push back on customers who want creosote logs instead of a real sweep? | Chimney Sweeps - Rigidtalk