Used to think the online bill dispute thing was better than paper forms. After my third failed attempt with the city's new system, I'm not so sure.

3 comments

3 Comments

Yeah heard a thing on the radio last week about how a lot of these city website updates actually make things harder. They said the companies selling the new software over promise how easy it is. Makes me wonder if they even try using it for real tasks like disputing a bill before they buy it.

riverl751mo ago

Do they even test it with people who aren't tech experts?

grant.luna1mo ago

Ugh, but is it really that big of a deal? Most people figure it out after a few tries.