PSA: I started telling customers 'I'll be right with you' instead of 'just a second' and it cut complaints by half
After a rough Saturday where three people snapped at me for taking 'too long' while I was clearly helping someone else, my manager in Toledo suggested the phrase change, and honestly, the different vibe it gives off has made my register shifts way less stressful, so what small wording tweaks have you all found that actually help?