Had my best day at work in 2 years last Tuesday

I work customer support for a utility company. Called this old lady back about her bill dispute. She'd been fighting with us for 6 months over a $47 charge. Turns out it was a system error from when we switched billing software. I got it reversed in 10 minutes. She cried on the phone. Her husband had passed and she thought she was going crazy. That one call made up for like 50 angry people yelling at me. Anyone else have a random day that just makes it all worth it?

2 comments

2 Comments

janaw113d ago

Used to roll my eyes when people said stuff like this, thought it was just a way to cope with a terrible job. But honestly, that one call you had sounds amazing. It's wild how one little thing can just erase months of frustration and remind you why you do it. Glad you got to have that moment, seriously.

carr.blake3d ago

Oh man, this is exactly the kind of thing that keeps me coming back. Had a similar moment back when I was doing tech support for a phone company. Guy called in super angry about a mystery fee on his bill for like an hour, turns out it was a roaming charge that should've been waived from a trip six months ago. Got it fixed and he just went quiet for a second, then told me his daughter had been really sick and this was the last thing he needed to worry about. Honestly felt like I'd just lifted a weight off his shoulders. Those are the calls that remind you why you put up with all the nonsense.