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Customer told me my credit card terminal was too slow... changed how I check for updates
Last month a regular at the restaurant pointed out our chip reader was taking almost 15 seconds per transaction. I'd just been ignoring it. Turns out the terminal hadn't gotten a firmware update in over a year. Spent 20 minutes on the phone with the processor and now it takes under 5 seconds. Anyone else just let these things sit without checking for updates?
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lisa_bennett5d ago
Bet you never thought about how slow terminals actually cost you tips - people get annoyed and leave less when they're standing around waiting.
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