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PSA: that "quick" price override on the register took me 2 hours to fix
Last Tuesday a lady's coupon wouldn't scan so I typed in a manual price override, and that one gift card she bought rang at $0.00 instead of $25.00. I didn't catch it right away, so by the time the shift ended my drawer was short and the manager had to pull the whole transaction log to find it. We spent almost two hours rebuilding the sale, voiding the gift card, and ringing her order again, all because the system wanted a supervisor code that nobody on the floor had. Does anyone else's store make a simple fix eat up half your shift like this?
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