They needed a specific type of pipe thread sealant for a marine engine, and I just pointed to the general plumbing aisle. After they left empty-handed, my manager showed me the three specialty products we actually stock for that. Do you think it's better to admit you don't know right away, or try to point someone in a general direction first?
I was grabbing a coffee there yesterday and watched a customer try to return a half-eaten bag of chips. She told the cashier they 'tasted funny' and wanted a full refund. The cashier, a kid named Ben, just stared at it for a solid ten seconds before calling a manager over. Has anyone else had to deal with a return that was just clearly already used up?
Has anyone else had a major piece of equipment fail at the absolute worst possible time, and what was your quick fix?
After a rough Saturday where three people snapped at me for taking 'too long' while I was clearly helping someone else, my manager in Toledo suggested the phrase change, and honestly, the different vibe it gives off has made my register shifts way less stressful, so what small wording tweaks have you all found that actually help?
My manager expected me to clean it up before the store opened.
A regular spent ten minutes yesterday asking if her new backsplash would clash with her fruit bowl display. It struck me how often we get pulled into customer's home projects. Do you get these weirdly specific questions too?
I used to think debating with customers about sales tags was part of good service. After a manager showed me how it backs up the line and stresses out the team, I just point to the policy now. Tbh, do you stick to price rules even when customers push back?
I thought it would never end.
This happens weekly in my store during peak seasons.
Idk, maybe it's obvious, but doing it at closing means I start fresh. No more scrambling when customers show up early.