That one customer who told me I was folding shirts wrong changed everything

So I've been working at this clothing store in Phoenix for about 2 years now. I always folded shirts the way my manager showed me on day one. Then this older lady comes up one afternoon and goes 'honey, you're crushing the collars.' She showed me this trick where you fold the sleeves back at an angle first so the collar stays flat. I thought she was just being picky but I tried it and now my sections look way cleaner. Customers actually comment on how neat the racks look. Plus it saves me like 10 minutes at closing because I don't have to refold stuff people messed up. Has anyone else had a random customer teach them a better way to do something basic?

2 comments

2 Comments

bettyh844d ago

Wait, let me get this straight, you've been folding shirts the same way for two years and nobody ever told you about the collar trick until now? That's wild to me because at most retail spots I've worked at, folding technique was like a whole training session. I mean, good on you for trying something new though, most people would have just brushed that lady off.

davis.dakota4d ago

I read somewhere that the way you fold a shirt can actually affect how long the collar holds its shape, which is why some retail places spend so much time on training. That lady might have been doing you a favor whether she knew it or not, @bettyh84. Guess it pays to keep an open mind even about the little things.