TIL a customer at my old coffee shop job thought 'room for cream' meant an empty cup

I used to just leave a small space, but after that, I started asking 'how much room' and showing them with my finger, which cut down on complaints by about 90%. Anyone else have a weird phrase that customers just totally misunderstand?

2 comments

2 Comments

susandixon13d ago

Yeah, showing the space with your finger is the move. At my last place, "light ice" was the killer. People would get mad when their drink was still half full of ice. Started asking if they wanted it filled to the top with more liquid instead, which usually got a yes.

lucas_west13d ago

Wait, they got mad at half ice?