Vent: Had a customer at the coffee shop yesterday who refused to pay for his refill.

He was a regular, sat in the corner for two hours. When I brought his second cup, he looked at me and said, 'I've been coming here for months, you should know this one's on the house.' I told him our policy is a dollar for refills. He got up, left a single quarter on the table, and walked out without another word. It's been bothering me since. How do you all handle regulars who think they get special treatment?

2 comments

2 Comments

stellac974d ago

Honestly, if he's been coming for months, that dollar refill policy might cost you a loyal customer.

gray_nguyen24d ago

Ngl that's just how it goes these days. Businesses get so caught up in saving a buck that they forget the people who actually keep them open.