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Put a $40 hybrid tire on a customer's rim or wait 3 days for the match, and I'm still second-guessing it
Guy came in Friday with a split sidewall and needed the bike for a Saturday group ride. The exact tire was backordered until Tuesday, so I offered him a $40 hybrid tire that was close in size but a bit wider, or he could wait. He took the hybrid, and it rubbed his fender the whole ride. He wasn't mad, but I keep thinking I should have just lent him a wheel off my own bike. What do you all do when the exact part isn't there and the customer has a deadline?
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