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A client's comment about his old film camera made me think
I was fixing a guy's Nikon F3 last week and he said, 'I just like knowing there's a person who can fix it, not a company that will just replace it.' He was about 70. It hit different because we mostly talk about new gear here. Made me realize the real value isn't just the repair, it's keeping a story alive. How many of you get that kind of talk from customers?
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olivia_lewis5mo ago
Totally get that. It's the same feeling with old furniture, you know? I helped a neighbor fix up this rocking chair her grandmother brought over from Ireland. Every wobble and worn spot had a memory tied to it. Fixing the leg wasn't just wood glue, it was keeping her whole family story from falling apart. That camera guy nailed it. We're not just fixing things, we're fixing the little pieces of history people hold onto. Makes the work mean more.
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webb.blake6mo ago
Had a customer say almost the same thing about his old watch... it really is about the history.
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oscarscott6mo ago
Read something similar about old tools, @webb.blake, how they carry stories in the scratches and wear.
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