Customer told me my seams were 'garbage' and I had to rethink everything

Last year I did a big living room job in a house out in the suburbs, thought it looked solid. The homeowner was this older guy who used to install carpet back in the 80s. He walked in, pointed at a seam near the doorway and said 'that's garbage, you're stretching too tight off the wall.' I was pissed at first but he showed me how I was pulling the carpet too hard from one side, which made the seam pucker. I started using a seam roller with more pressure and less stretching off the tack strip. Now I check every seam twice before I cut the backing. Has anyone else had a customer give advice that actually made you better at your job?

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2 Comments

noah4153mo ago

That old guy had 20 years on you, big deal. Seams puckering happens, you fix it and move on. I've had customers tell me my corners looked like trash, I just said okay and redid it. Not everything is a life lesson, sometimes people just complain. You already knew how to check seams, you just got lazy. Glad it worked out but don't act like it changed your whole career.

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abbyd363mo ago

Not everything is a life lesson".... Whoa, you really don't believe in growth?

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