Changed my mind about that appliance store on Broadway after last week's disaster

I used to swear by Wilson's Appliance on Broadway because they always had good prices and the guys seemed helpful. But last Thursday I brought in my three year old fridge that stopped cooling, and the manager told me straight up they don't handle warranty work anymore. Said I had to call the manufacturer myself and deal with their third party repair service. So I spent two hours on hold with some call center in another state just to get a service date three weeks out. Then the repair guy shows up, looks at the compressor, and tells me the part is backordered until next month. I called Wilson's back to complain and they basically said tough luck, not their problem. Ended up buying a new fridge from a place across town that actually has their own service department. Has anyone else had a store refuse to back their own products after the sale?

2 comments

2 Comments

lisa_hill231d ago

Honestly Wilson's just abandoned their customers for good.

jamie_clark1d ago

Read an article last week about how they cut their customer service team by almost half. People are waiting weeks for warranty claims that used to take a few days. Is there any sign they're planning to fix this?