My internet went out and the two support calls were night and day
My connection dropped last Tuesday, so I called my provider. The first agent, after 20 minutes on hold, just told me to restart my modem for the third time. I said I already did that, and he sighed and said, 'Well, the system shows it's fine on our end.' I gave up and called back later, hoping for a different person. The second agent, named Chloe, actually listened. She asked for my router model, had me check a specific IP address in my browser, and found a weird signal issue on my line. She scheduled a tech for the next morning, who fixed a frayed cable at the pole. The difference was one person reading a script and the other actually thinking. Has anyone else had a fix that was totally dependent on which rep you got?