Warning: the 'we'll call you back' at Nationwide Auto Insurance in Tampa is a trap

Last Tuesday I hit a pothole on I-275 and blew a tire. Called Nationwide's roadside line at 9:15am. The lady took my info, said a tow truck would call within 45 minutes. At 10:30 nothing. I called back, got a different person who said my claim wasn't even in the system yet. She put me on hold for 20 minutes, came back and said the first rep never submitted the ticket. I had to re-read my whole policy number and location to her while standing on the shoulder with cars whipping past. The tow finally showed up at 12:50, almost 4 hours later. They tried to charge me a $75 cancellation fee because the first driver they dispatched left after waiting 20 minutes for me to confirm. I never got a call from that driver either. Has anyone else had this runaround where the first rep just drops your service request into a void?

1 comments

1 Comment

oscarscott3d ago

Did you ever get a straight answer on who actually dropped the ball?