Why does nobody talk about the pressure to push retail after a facial?

I realized I was stressing clients out by always ending with a product pitch after a $150 service, because a regular in Seattle finally said 'I just want to relax, not shop'. Do you ever skip the sales talk?

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3 Comments

kim_smith826mo ago

Isn't that the worst? I felt the same pressure at my old salon, and it just made the whole vibe feel cheap. Now I only mention products if a client asks, and they seem way happier.

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diana_moore756mo ago

How can bosses not see that pushing sales just wrecks the trust? It turns a chill service into a bad infomercial. Clients come to relax, not to get pitched the whole time. The whole point is making them feel good, not making them feel sold.

2

fiona_walker146mo ago

Honestly my friend quit her spa job over that exact pressure. She said it ruined the good vibe she worked so hard to create, just like @kim_smith82 said. Tbh clients can tell when you're being pushed to sell.

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