Just read a report that 40% of appliance service calls are for user error, not actual breakdowns

I found this in a trade magazine survey from last month. It means nearly half the time I drive out to a house, the problem is something like a tripped GFCI or a clogged filter. I spent two hours yesterday on a 'broken' dishwasher that just had its drain hose kinked behind the cabinet. Does anyone else track their call reasons to see if this number matches up?

2 comments

2 Comments

williams.sage10d agoMost Upvoted

That checklist idea is smart. What kind of stuff is on it?

derek_coleman10d ago

We started a quick checklist for customers over the phone and it cut those calls by a third.