A regular at my shop in Phoenix told me he prefers a 30 minute cut

He said the extra time lets him relax and actually enjoy the experience, which made me rethink always trying to be the fastest. I used to think speed was the only thing that mattered for keeping the books full. Has anyone else had a client change their mind about what makes a good appointment?

2 comments

2 Comments

the_evan7d ago

My shop in Tucson started offering a 45 minute "unwind" cut last year. It books out two weeks solid now. Some people just want the chair time, not the speed.

the_wesley7d ago

What's the actual service like during those 45 minutes? Is it just a slower haircut, or do they add things like a longer scalp massage or hot towels? I'm curious what makes it feel different from a regular appointment that people would wait two weeks for it.