A dispatcher in Fresno told me to log my calls with a timer instead of guessing, and it exposed my whole shift

Wendy Sanchez · 2026-10-10T19:55:03.949309+00:00

I run dispatch paperwork at a small plumbing outfit here in Fresno and I used to just eyeball how long each call ran until a dispatcher named Rosa asked me what my average was, and I could not give her a number. She told me to write start and end times on a sticky note for two weeks, which felt dumb, but it turned out 4 out of my 10 daily calls were sneaking past 90 minutes because of drive time I never counted. So now I want to know, has anyone else found one dumb little habit like this that made a boring job way easier to handle?

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A dispatcher in Fresno told me to log my calls with a timer instead of guessing, and it exposed my whole shift | Boring Job Talk - Rigidtalk