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The moment I realized I was upselling way too early in the groom process cost me a loyal client
It finally clicked when a regular said 'I just want a basic trim, not a pitch for every add-on' after two years of me trying to sell her teeth brushing and de-shedding before I even picked up my clippers, so now I'm wondering how many other people in service businesses are guilty of pushing extras before building trust?
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ninah104d ago
Stop selling before you start working. People just want the haircut first.
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skylerm555d ago
Guess I should stop asking if they want a loyalty card while they're still bleeding
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jake_chen4d ago
Wait, isn't asking about the loyalty card kinda the worst timing? Like imagine youre sitting there bleeding and someone is like "hey wanna save 10% on your next visit?" Thats just awkward for everyone involved. I get that corporate pushes those scripts hard but you gotta read the room. Some stuff is just common sense you know.
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