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I finally listened to a customer who said my repair notes were too vague
A regular client brought back a Canon AE-1 I fixed last month, saying the shutter was sticking again and my invoice just said 'cleaned shutter.' He asked for specifics on what was cleaned. Now I write down every step, like 'removed front plate, cleaned curtain rails with lighter fluid, checked spring tension.' Do you think detailed notes are worth the extra time for repeat business?
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taylor.susan4mo ago
Wow, that totally makes sense. I've noticed this same thing everywhere, not just in repairs. It's like when you ask a chef what's in a dish and they just say 'seasoning' versus listing the spices. Or when a mechanic gives you a one-line receipt for an oil change but you have no clue if they actually checked anything else. People just want to know their money went to something real. It builds trust way more than people realize. Have you seen any other industries where this kind of transparency makes a huge difference?
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derek_schmidt5mo ago
Ever have a customer come back because they didn't understand what you did the first time? I started doing the super detailed notes after that happened to me, and it totally stopped the repeat questions. It's exactly what @angela40 said, it proves you know the job inside and out. The extra few minutes writing it down saves me so much hassle later, and people really seem to appreciate seeing exactly what they paid for.
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