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TIL a free workshop at the city library helped me rewrite my resume
I went to the downtown library last Tuesday because I was stuck on my career change from retail to office work. They have a weekly 'Career Pivot' workshop in the community room. The volunteer, a former HR manager, looked at my old resume and said, 'This lists your tasks, not your skills.' She showed me how to turn 'handled customer complaints' into 'resolved an average of 15 client issues daily using de-escalation techniques.' I rewrote the whole thing using her method in about two hours. Has anyone else found a local resource like this that actually made a difference?
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davis.diana3mo ago
Wait, the volunteer told you your resume was listing tasks instead of skills? That's literally what every recruiter I know complains about, how did you not know that already?
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jana_price3mo ago
Did you try rephrasing each bullet point as "Did X by doing Y" to highlight the skill?
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emma725mo ago
That's a great tip, but I'd be careful with the number. Saying you resolved 15 client issues daily might make them ask how you tracked that. Maybe just say you "resolved numerous client issues daily" so it sounds strong without getting into specifics you can't prove.
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