My internet was out for 3 days and the support rep told me to 'just use my phone's data' like that was a real fix.

2 comments

2 Comments

My old ISP in Phoenix had me convinced for years that my constant drops were just "peak hour congestion." I used to accept that and just wait it out, honestly. Then one day a new neighbor's tech found a chewed-up cable junction box serving our whole block. Seeing that physical proof totally flipped my script on how these companies operate. Now I push for a line check immediately, because they'll never admit the infrastructure is falling apart on its own.

zarapalmer2d ago

Ugh that's the worst advice ever. I had the same thing happen last month and I just kept calling back every day asking for a supervisor. Finally got a real tech scheduled who found a broken line at the pole. Took forever but being super persistent was the only thing that worked. They really hope you'll just give up.