Spent 3 months at a call center and realized the training was all lies

At TeleServe in Phoenix, they told us during training that we'd be helping people solve simple account issues. After my first week, I found out it was just pushing credit card offers and dodging complaints. The scripts they gave us had nothing to do with what callers actually wanted. Has anyone else had a job where the training was completely disconnected from reality?

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2 Comments

miabennett4mo ago

You're telling me the training literally showed you one job and then they put you in a completely different one? That's wild. They set you up to fail by lying about the actual work, and those callers must have been furious.

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jana_price4mo ago

Read in the news that some call centers even track bathroom breaks.

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