Pro tip: I think everyone is wrong about how to handle a client who won't pay

Most people say to stop work immediately, but I've found sending a polite, firm email with a clear 7-day deadline gets the invoice paid 90% of the time. It keeps the relationship from blowing up. Has anyone else tried a softer approach first and had it work?

2 comments

2 Comments

clairefisher6d ago

Wow, I used to cut off work right away too. But @rowan_wilson40 is spot on about the friendly reminder... giving people that one clear chance usually fixes it. I've saved a few good clients that way.

rowan_wilson406d ago

Totally agree with the softer approach first. I always send a "friendly reminder" email before anything else, like maybe the invoice got lost in their inbox. Attach the invoice again, keep the tone professional but chill, and set that clear deadline. It saves the working relationship and honestly, most people just forget or have a cash flow hiccup. Going nuclear right away burns bridges for no reason.