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Appreciation post: A client's comment about my diagnostic process
A regular customer said my repair explanations were confusing. I started writing down the three most likely causes before I even open the panel. It keeps me focused. Anyone else have a simple trick that improved client communication?
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miles_perez1mo ago
Nice! I guess @derekhenderson's buddy is onto something with writing stuff down. Honestly, half the time my own explanations get away from me, so a short list is a solid move. Keeps everyone from getting lost.
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derekhenderson1mo ago
Saw a buddy do that with his plumbing estimates.
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the_ben4d ago
Replying to "a short list is a solid move" - yeah. I started doing that for my own side work. Three bullet points max. Customer wants to talk about parts, labor, timeline. That's it. Keeps me from rambling about the stupid stuff nobody cares about.
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