Loading…
11
Pro tip: the 'manager' on the phone is sometimes just another cashier
Last week at the hardware store, a customer was yelling at me about a return policy, demanding to speak to a manager. I handed him the cordless phone, walked to the back, and answered it myself in a slightly deeper voice. He calmed down instantly and agreed to the original terms. Has anyone else had to pull a fast one like this to end a pointless fight?
3 comments
Log in to join the discussion
Log In3 Comments
susan4885mo ago
Honestly that's kind of genius. The magic of a slightly deeper voice and a fake title to make the exact same person seem more reasonable. Bet he felt real important getting to talk to the "manager" in the back.
9
clairefisher5mo ago
Read a study where they recorded the same person giving advice in two different tones. Listeners rated the deeper, more confident voice as way more trustworthy even though the words were identical. It's wild how much we judge on sound alone.
0
charlie3843mo ago
Makes you wonder how much good advice people just ignore because it didn't sound right.
4