Rant: A customer asked for a burger with no bun, just lettuce, and it broke our kitchen printer

This happened on a Friday night rush at my diner in Spokane. The order came through as 'burger, no bun, sub lettuce wrap' and the ticket just jammed the printer. It kept trying to print the modifier line over and over. We had to hand-write it on a napkin for the cook. I learned our old system can't handle more than two special instructions on one item. Has anyone else's POS system totally freaked out over a simple request?

3 comments

3 Comments

campbell.max2d ago

Yeah the "old system can't handle more than two special instructions" thing is so real. I read a whole thread about how some of these kitchen printers run on software from like 2005. It's wild that a lettuce wrap can crash the whole ticket flow. Makes you wonder what happens with a really complicated order.

patel.leo2d ago

My buddy worked at a burger place where the system would freeze if you added more than three toppings. A double cheeseburger with extra pickles, no onion, and light mayo was the absolute limit. We used to joke that asking for well-done fries would make the printer catch fire. It's crazy how a simple custom order can break tech that old.

diana_moore752d ago

Just split the order into two tickets. Ring up the burger first, then the extra pickles as a side. Works every time.