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TIL the average fast food drive-thru takes 4 minutes per car
I was looking at some industry stats after a coworker complained about our lunch rush, and apparently hitting under 3 minutes is considered elite? We had a record 92 cars in an hour last Saturday and I felt like dying, but apparently some places do that regularly. Has anyone else seen those service time benchmarks and thought 'yeah, that ain't happening here'?
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piper_thompson312mo ago
Doesn't the pressure to hit those times just make places cut corners with your food?
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jana1792mo ago
Question whether those numbers even matter when half the cars have to pull forward and wait anyway. Four minutes sounds like a pipe dream if you've ever watched someone try to order a customized coffee drink through a speaker box that sounds like it's underwater. Maybe I'm wrong, but it seems like every drive-thru near me hits a wall the second someone pulls out a credit card and starts fishing for rewards points. These benchmarks probably come from test runs with perfect customers and zero actual humanity involved.
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