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The week I cleaned 14 houses and 3 of them canceled last minute
Last Tuesday I had a regular cancel 2 hours before start time. Said her dog was sick. Then Thursday, two more backed out. One claimed I left streaks on her mirrors. I deep cleaned those mirrors twice. It was $450 of lost work in 4 days. Then on Saturday a new client tipped me $80 for scrubbing her grout. So did the good week even out the bad, or am I just chasing crumbs?
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ross.sean2d ago
That bit about "one nice moment distracting you" really hit home. I used to think a generous tip could balance out any bad week, but you're right - losing $450 and patting yourself on the back for an $80 tip is just fooling yourself. The math doesn't add up no matter how you spin it.
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adam_butler383d ago
You're fooling yourself if you think one good tip wipes out three cancellations in the same week. That $80 tip is a crumb compared to $450 in lost work. The math doesn't lie. You're letting one nice moment distract you from the fact that your schedule is unreliable and your clients are flaky. A single good client doesn't fix the bigger problem here. How are you planning to tighten up your cancellation policy so this stops happening?
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