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I saw a stylist do a full bleach service without a consultation first

I was at the Midwest Beauty Show in Chicago last year, watching a demo. The stylist grabbed a client from the crowd and started mixing bleach without asking about her hair history. She just said 'trust me, I know what I'm doing.' The model's hair was already colored, and you could see the ends start to gummy up after about 15 minutes. It made me stop doing any chemical service without a full 10 minute talk first, no matter how busy I am. Has anyone else had to fix a color job because the last person skipped the consult?
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