Loading…
20
Overheard a client say her new color made her feel like a different person
She was in my chair for a root touch-up and mentioned how the last stylist just slapped on a box dye. It made me realize our job is way more than just applying color, it's about listening to what a client actually wants. Anyone else have a moment that reminded you why you got into this?
3 comments
Log in to join the discussion
Log In3 Comments
parker8836mo ago
But isn't the real skill just giving people what they ask for?
8
caseyl186mo ago
Had a client come in with hair so damaged from box dye it felt like straw. She just wanted to hide her roots but was scared to touch it. Spent the first half of the appointment just talking about a gentle plan, not just the color. When we finished, she cried because her hair finally felt healthy again. That's the stuff they don't teach you in school.
4
terry_walker5mo ago
Exactly, it's all about the trust. Had a client bring in a picture of a color that would have wrecked her hair. Instead of just doing it, we talked about why she liked it and found a way to get the same vibe but keep it healthy. Like @caseyl18 said, that first chat is everything. Seeing her face light up when it worked out was the best part of my week.
1