PSA: A client told me my brush cleaning was ruining her scalp

Had a regular last Tuesday, she's been coming to me for about a year. She finally spoke up and said the alcohol I was using to sanitize brushes between clients was drying out her scalp so bad she'd get flaky for days after. I never even thought about the residue transferring from the brush to her roots. Switched to a UV sanitizer instead. Anyone else had clients hold back complaints like that?

2 comments

2 Comments

brianm275d ago

Honestly I can totally see that happening. Alcohol is harsh stuff and it doesn't evaporate instantly in thick brush bristles. You're basically smearing a layer of the stuff onto someone's head. Kinda surprised it took a whole year for her to say something, people are weird about speaking up. Glad she finally did, sounds like the UV switch is way better for everyone.

davis.diana5d ago

Held off on saying anything because I figured the alcohol would dry fast enough to not be a problem, but hearing it sit in thick brush bristles makes a lot of sense. My neighbor does her own nails with UV lamps and the gel polishes never fully harden if she doesn't use the right light, so I can see how a UV combo would be a better fit for brush-based work. I'd probably have been annoyed too if I kept getting that whiff of rubbing alcohol on my scalp every morning.