My cousin told me to never call the cable company's main line, always ask for the retention department first. Tried it last week when my bill jumped $40.

3 comments

3 Comments

the_faith19d agoMost Upvoted

Genius move! That department actually has the power to fix things, the regular line just reads a script.

the_faith19d agoMost Upvoted

My buddy got his whole bill wiped after one call to that department, the regular line had him going in circles for weeks.

My cousin's Comcast bill vanished last month.