Heard a homeowner in Phoenix say they'd just patch over a water stain themselves

They didn't know the leak source was still active. That's a guaranteed callback and a ruined rep. How do you guys explain the importance of finding the leak FIRST without sounding like you're upselling?

2 comments

2 Comments

blair_lewis853d ago

Yeah, that used to be my first move too, just cover it up. But seeing stories like from @davis.diana really shows you it's a waste of time and money. You gotta find the drip first, or you're just making a bigger mess for later.

davis.diana3d ago

Oh man, I learned that one the hard way. I mean, I once painted over a stain on my own ceiling like three times before I finally caved and called someone. They found a tiny drip from the upstairs toilet line. It had been going for months, and the drywall was basically mush. Felt like a total genius, obviously. Now I just tell people it's like putting a band-aid on a cut that's still bleeding.