PSA: I started telling customers 'I'll be right with you' instead of 'just a second' and it cut complaints by half

After a rough Saturday where three people snapped at me for taking 'too long' while I was clearly helping someone else, my manager in Toledo suggested the phrase change, and honestly, the different vibe it gives off has made my register shifts way less stressful, so what small wording tweaks have you all found that actually help?

3 comments

3 Comments

sarah2681mo agoMost Upvoted

Sounds like a placebo effect to me. Customers are still waiting the same amount of time, just hearing different words.

cameronb971mo ago

@sarah268 reminds me of a long line at the DMV once

tessac251mo ago

But the words change how it feels.