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I finally stopped letting clients push me into bad color choices after a bridal party meltdown in St. Louis.

It was a wedding two years ago where the maid of honor insisted on a platinum blonde that would have fried her level 6 hair. I gave in, and after three rounds of bleach, her hair snapped off during the style. The bride cried, and I comped the whole party. That cost me over $800 and a whole lot of stress. Now, I show them a strand test result and say 'this is what your hair can do today.' If they push, I tell them I'm not the right stylist for the job. Has anyone else had to get this firm to protect both the client and your own reputation?

2 comments

2 Comments

blair_lewis8515d ago

Yeah, and it's not just about the money you lose right then. That broken hair photo gets shared everywhere, and suddenly you're the stylist who "ruined" someone's hair, even though you warned them. I started taking a picture of the strand test result with the client's consent and keeping it on file. That way, if there's any complaint later, I have proof of what their hair was actually capable of handling that day. It sounds harsh, but it protects everyone. You save them from a disaster and save your own name from getting dragged online over something that was never going to work.

wright.michael15d ago

My local bakery started putting a little "best by" time stamp on their fresh bread bags. It's the same idea. They know a customer might leave it in a hot car for three hours then complain it went stale. Now there's a record. We're all building paper trails just to prove we did the basic job right because one bad photo can wipe out years of good work.

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