That feeling when the work order says one thing but the house says another
Got sent to a job labeled as a simple outlet swap, but found old cloth wiring that made it a full re-pull. The dispatch notes had no warning, so I was stuck choosing between doing the extra work unpaid or calling it in and delaying the customer. Some crews say we should always flag these for a new ticket, but others just handle it to keep the schedule moving. How do you all deal with when the paper trail doesn't match the actual job?