Had to pick between a full town hall or just an email about the new insurance plan
So our company rolled out a new health insurance plan with higher deductibles, and my boss gave me a choice: send a long, detailed email explaining everything, or set up a live video town hall for the whole 200 person staff. I went with the email, thinking it would be less messy and give people something to refer back to. Big mistake. The email was 3 pages long and nobody read it. I got 47 replies in two days asking the same basic questions that were covered in paragraph two. My boss said, 'We should have just done the meeting.' It felt like a total fail because I chose the tidy option over the one where people could actually ask questions. How do you guys decide when something needs a live session versus a written doc?