And the computer just goes dark right as you're lining up the final screw. All your notes are on there, the repair guide is pulled up, and you're left holding a half-taken-apart device with no clue what to do next. It's like the tech itself decided to have one last laugh at your expense. You just sit there staring at a black screen, wondering if you somehow offended the machine gods.

Yeah, those little extras make a huge difference. Maybe it's just me but a hot towel on the neck and shoulders always gets mentioned.

Read a story about a crew that hit a fiber line last month. Cost them a week of downtime. Makes you wonder why measuring feels optional now, right?