Vent: Called my internet provider to downgrade my plan, ended up paying $15 more a month
Was paying $65 for 200Mbps. Called to switch to their $45 for 100Mbps plan. The rep said I needed a new modem for that plan, $10 monthly rental fee. Then a $20 activation fee. Then they tacked on some 'protection plan' without asking. By the end of the call my bill was $80. I hung up, called back, and canceled everything. Went with a different company entirely. Has anyone had a rep sneak in extra services mid-conversation?